1. What Kind Of PAYMENTS Do You Accept?
On the website we ONLY accept major credit cards, such as Visa, Master Card, Discover and American Express.
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2. Do I Have To Pay SALES TAX?
All sales delivered within the state of California will be charged sales tax unless a California State Resale Certificate is submitted.
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3. What Are The ORDER TERMS?
We require a minimum of 3 pieces per style for all orders. All invoices must total a minimum of $250. Please specify whether or not you will accept back orders and/or best selling style substitutions for out of stock merchandise.
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4. Please, Explain Me About Your TURNAROUND TIME.
It is a priority to us to make sure that your order arrives to you in a timely manner. *Kindly allow a minimum of 5 to 7 business days to process all orders under $1,500.00, plus any applicable shipping time. * Please note that larger orders may take longer to process. Please ask your LDI sales representative for further information.
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5. What Are DELIVERY OPTIONS?
Typically, all LDI shipments are sent via UPS Ground or Fed-Ex standard unless otherwise requested. If you require other shipping arrangements, you must specify delivery requirements at time of order. Each delivery will be charged based upon the weight and size of the package, calculated by current UPS/Fed-Ex rates. Additional fees will be assessed for any special rush services requested. UPS & Fed-Ex will require a street mailing address and are not able to deliver to PO boxes. We ship all packages with an insured value to protect your purchase.
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6. How Do You PACKAGE The Merchandise?
For Rocawear we ONLY offer carded jewelry, for Playboy we offer carded or boxed for Disney only Pouch.
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7. Do You Offer DISPLAY UNITS?
We offer freestanding and countertop displays, designed exclusively for use with our products. Please ask for more details when you place your order. LDI is able to offer customized display solutions based on your needs.
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8. What If My Shipment DAMAGED Or SHORT?
In the event that a package should arrive damaged, there are some essential steps that need to be taken. For our mutual security, your merchandise will be shipped in sealed tamper evident tape. If your package is received damaged, incomplete, broken, crushed, or resealed in any way, you must contact LDI at 1-213-387-4444 within 48 hours.LDI will contact the shipping vendor and file the claim. A representative from the chosen shipping vendor will contact you directly to inspect the box for all claims. Shipping Vendors require that the original box, internal packaging, shipping materials and enclosed merchandise are kept intact. The separation of merchandise or packaging materials before the inspection will automatically invalidate your claim. If the above criteria have not been met, the chosen shipping vendor and LDI will not honor damage or other claims and you will be held responsible for the full payment of the total listed on all enclosed invoices.
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9. Do You Track BACKORDERS?
We have a back order system that will track any back orders that might occur on your order. We will track these items for a minimum of 30 days and will continue to fill the order as goods become available. If you do not accept back orders, please make sure to specify at the time you place your order.
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10. Do You Accept RETURNS?
Return packages will not be accepted without first obtaining a return merchandise authorization (RA) number from our customer service department. All returns must be made within 7 days of receipt of merchandise and must be in new, unused condition. Returns attempted after 7 days are not accepted. A thorough check-in and inspection of all goods will be done once received in the LDI office. If it is established that credit is due, credit will be posted to your account within 14 days of receipt of the package. There will be a 15% re-stocking fee on all returns. If credit is denied, we will contact you with the reason for denial. The acceptance of any return merchandise for any reason is at the sole discretion of LDI. LDI will not ship to accounts that are past-due. To contact our accounting department, please call 213.387.4444 ext. 1263.
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